Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Factors outside of our control, such as COVID-19, may, at times, delay our production times. We'll notify you right away if any such delays to our production of your order do occur.

Once a product has been shipped, we cannot control how quickly the carrier delivers your item to you. Consider purchasing in advance for special occasions and well in advance during the holiday season, to ensure that you receive your order exactly when you need it.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Free shipping on orders over $50.

Local delivery

Free local delivery is available for orders placed within 20 miles of Pittsburgh, PA. We may be able to deliver to farther distances under certain circumstances.

Deliveries are made from 9AM-6PM on weekends. Limited deliveries on weekdays may be offered under certain circumstances, from 5PM-8PM. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

We currently do not offer in-store pickup at this time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at scentual.relaxation@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at scentual.relaxation@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at scentual.relaxation@gmail.com